Your privacy matters to us. This Privacy Policy explains exactly what personal data pakrom collects, why we collect it, how we use and protect it, and what rights you have as a player registered on our platform from Pakistan.
Our Privacy Commitments
These six principles summarise our approach to data privacy. The full legal detail is in the policy sections below — we recommend you read those in full.
All personal data stored by pakrom is protected using industry-standard 256-bit SSL encryption. Access to data systems is restricted to authorised personnel only, with multi-factor authentication required for all internal access.
pakrom only collects personal data that is necessary to operate our licensed gaming platform, verify your identity, process PKR transactions via JazzCash and EasyPaisa, and comply with our regulatory obligations.
pakrom does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. Data is shared only where strictly necessary to provide our services or comply with legal requirements.
We tell you exactly what data we hold, why we hold it, and how long we keep it. There are no hidden data practices at pakrom. This Privacy Policy is written in plain terms so every Pakistani player can understand it clearly.
You have the right to access, correct, delete, or restrict processing of your personal data at any time. Requests are handled by our support team within 30 days. Your consent can be withdrawn for marketing communications at any point.
pakrom's data practices are governed by the data protection requirements of our international gaming licence. KYC and AML data is handled in accordance with applicable financial intelligence and anti-money laundering regulations.
pakrom (hereinafter "pakrom," "we," "us," or "the Company") operates the online gaming and sports betting platform accessible at pakrom.org and all associated subdomains and mobile interfaces. pakrom is licensed under an internationally recognised gaming licence and is committed to protecting the privacy of all players who access the platform, including players based across Pakistan in cities such as Karachi, Lahore, Islamabad, Faisalabad, and Rawalpindi.
This Privacy Policy explains how pakrom acts as the data controller in respect of the personal data you provide when registering, verifying your identity, making deposits or withdrawals, playing games, placing sports bets, or otherwise interacting with the platform or our support team.
Questions about this policy? You can reach our dedicated privacy support team at any time via 24/7 live chat inside your account dashboard, or by emailing [email protected].
pakrom collects only the personal data that is necessary to provide our licensed gaming services, verify your identity in accordance with Know Your Customer (KYC) requirements, process financial transactions, and comply with applicable regulatory obligations. The categories of personal data we collect include:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, passport number, photograph | KYC verification, age confirmation (21+), regulatory compliance |
| Contact Data | Email address, mobile number, residential address | Account communication, transaction notifications, support |
| Financial Data | JazzCash number, EasyPaisa account, HBL/UBL/Meezan bank account details, USDT wallet address | Processing PKR deposits and withdrawals, AML compliance |
| Account Data | Username, password hash, login timestamps, account preferences, responsible gaming settings | Account management, security, fraud prevention |
| Transaction Data | Deposit history, withdrawal history, game play records, bet history, bonus activity | Regulatory reporting, dispute resolution, AML monitoring |
| Technical Data | IP address, device type, browser type, operating system, session duration | Platform security, fraud detection, service improvement |
| Communication Data | Live chat transcripts, email correspondence, support ticket history | Customer service, dispute resolution, quality assurance |
pakrom does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data except where strictly required by responsible gaming obligations (for example, self-exclusion requests may reference problem gambling disclosures made voluntarily by the player).
The majority of personal data pakrom holds is provided directly by you during the following interactions:
Certain technical data is collected automatically when you access and use the pakrom platform. This includes your IP address, device identifiers, browser type and version, operating system, pages visited within the platform, session start and end times, and clickstream data. This data is collected through cookies, session tokens, and server log files. Please see Section 7 (Cookies & Tracking) for full details.
pakrom may receive personal data from third-party service providers engaged to assist with identity verification, fraud screening, payment processing, and regulatory compliance. For example, our KYC verification partner may return a verification result alongside the data you submitted. We may also receive updated contact or address information from payment processors where this is necessary to complete a transaction.
pakrom uses your personal data for the following purposes:
pakrom processes your personal data on the following legal bases, consistent with the requirements of our international gaming licence and applicable data protection law:
pakrom engages carefully selected third-party service providers to assist in delivering the platform. These providers act as data processors on pakrom's behalf and are contractually required to process personal data only on pakrom's documented instructions and to maintain appropriate security standards. Categories of third-party processors include:
pakrom is required under its international gaming licence to share certain data with the relevant licensing and regulatory authority, including player identity records, transaction histories, and AML/CTF reports. Such disclosures are made only to the extent required by law or the licence conditions.
pakrom may disclose personal data to law enforcement agencies, financial intelligence units, or other government bodies where we are legally required to do so, or where such disclosure is necessary to prevent or investigate suspected criminal activity including fraud, money laundering, or terrorism financing.
⚠️ No sale of data: pakrom does not sell, rent, or otherwise transfer your personal data to any third party for commercial or marketing purposes. Any sharing of data is limited strictly to the purposes described in this Privacy Policy.
In the event that pakrom undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified via email and/or a prominent notice on the platform if your data becomes subject to a materially different privacy policy as a result of such a transfer.
Cookies are small text files placed on your device when you visit the pakrom platform. They are used to maintain your session, remember your preferences, and collect analytical data about how the platform is used. pakrom uses both first-party cookies (set directly by pakrom) and third-party cookies (set by our service providers).
You can manage your cookie preferences through the cookie consent tool displayed when you first access the pakrom platform. You may also configure your browser settings to block or delete cookies; however, disabling strictly necessary cookies will prevent you from logging in or using core platform features. Blocking analytical or functional cookies will not affect your ability to play.
pakrom retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by our legal and regulatory obligations. The principal retention periods applicable to pakrom accounts are as follows:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data destruction procedures.
Subject to applicable data protection law and the requirements of our gaming licence, you have the following rights in respect of the personal data pakrom holds about you. To exercise any of these rights, please contact us via 24/7 live chat or email at [email protected]. We will respond within 30 calendar days of receiving a verified request.
Request a copy of all personal data pakrom holds about you, along with information on how it is used and with whom it is shared.
Request correction of any inaccurate or incomplete personal data held in your pakrom account. Some corrections require re-submission of KYC documents.
Request deletion of your personal data where it is no longer necessary for the purposes collected, subject to our legal retention obligations.
Request that we restrict processing of your data while a dispute about accuracy or lawfulness is being resolved.
Request a structured, machine-readable copy of personal data you have provided to pakrom, for transfer to another service provider where technically feasible.
Object to processing based on legitimate interests, including direct marketing. Marketing opt-out takes effect immediately upon receipt of your request.
Please note: Certain rights may be limited where processing is required to comply with legal obligations under our gaming licence, for example the retention of KYC and transaction records for regulatory purposes. pakrom will always explain the basis for any limitation when responding to your request.
pakrom takes the security of your personal data seriously and maintains a comprehensive set of technical and organisational security measures designed to protect against unauthorised access, accidental loss, destruction, or disclosure of your data. Our security measures include:
Despite these measures, no internet-based platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights and freedoms, pakrom will notify you and the relevant regulatory authority within the timeframe required by applicable law and our licence obligations.
⚠️ Keep your account secure: pakrom will never ask for your password by email, live chat, or phone. Always use a unique, strong password for your pakrom account and enable 2FA in your account security settings.
The pakrom platform is strictly intended for adults aged 21 years and above. pakrom does not knowingly collect, process, or store personal data belonging to any individual under the age of 21. All account registrations require confirmed age verification through our KYC process.
If pakrom discovers or is notified that personal data belonging to a person under 21 has been collected, the affected account will be immediately suspended, the data will be investigated in accordance with our regulatory obligations, and — where legally permissible — the data will be deleted. Any funds deposited by an underage player will be handled in accordance with our Terms & Conditions and the requirements of our gaming licence.
If you are a parent or guardian and believe that a minor in your care has registered a pakrom account, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.
pakrom reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or business operations. Where changes are material — for example, a change in the purposes for which we use your data, a new category of data sharing, or a change to your rights — we will provide advance notice to all registered players via email or an in-platform notification.
The revised Privacy Policy will be published on this page with an updated effective date. We encourage you to review this page periodically. Your continued use of the pakrom platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how pakrom has handled your personal data, please contact us through one of the following channels:
If you are not satisfied with pakrom's response to a privacy complaint, you may escalate the matter to the relevant data protection supervisory authority or the regulatory body under our gaming licence. Our support team can provide details of the applicable authority upon request.
Verification requirement: To protect your data, all requests to exercise your data rights will require identity verification before we can process them. Please be ready to confirm your registered email address and, where applicable, submit a copy of your identity document.
pakrom processes certain personal data — including voluntary problem gambling disclosures — specifically to support your responsible gaming experience. This includes administering self-exclusion requests, deposit and session limits, and reality check notifications. This data is handled with the highest level of confidentiality and is never used for marketing profiling.
For more on our responsible gaming tools and your options, visit the Responsible Gaming page. The platform is strictly 21+ only.
Your data is safe, your identity is protected, and your privacy is respected — every step of the way. Ready to explore the platform? 21+ only. Play responsibly.