Gaming at pakrom should always be an enjoyable form of entertainment — never a source of stress or financial hardship. Our responsible gaming programme gives every Pakistani player the tools, knowledge, and support they need to stay in control at all times.
Our Core Commitments
Responsible gaming is not a box-ticking exercise at pakrom — it is built into the foundation of how the platform operates. Here is what that means in practice for players across Pakistan.
Every pakrom account must pass KYC identity and age verification before any real-money gaming is permitted. CNIC verification ensures that no player under 21 can access the platform. We maintain zero tolerance for underage gambling.
Set daily, weekly, or monthly deposit and loss limits in PKR directly from your account dashboard. Once set, limits take effect immediately and can only be increased after a mandatory 7-day cooling-off period.
Use session timers and reality check pop-ups to stay aware of how long you have been playing. pakrom will send an in-session notification every 30, 60, or 90 minutes — whichever interval you choose.
Request a temporary break (1 week to 6 months) or permanent self-exclusion directly through your account settings or by contacting our support team. Exclusion is enforced platform-wide within 24 hours of your request.
pakrom's reality check tool periodically reminds you of your total session time, net wins and losses, and the option to take a break or log out — so you always have a clear picture of your gaming activity.
Our 24/7 live support agents are trained to identify and assist players who may be showing signs of problem gambling. You can reach the team any time from your account dashboard — average response under 5 minutes.
Platform Controls
Every tool listed below is available directly inside your pakrom account dashboard — no need to contact support unless you prefer to. They are free, instant, and fully under your control.
Cap the total PKR amount you can deposit in a given day, week, or calendar month. Works across all payment methods — JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20. Reductions apply instantly; increases require a 7-day waiting period.
Available in DashboardSet a maximum amount in PKR you are comfortable losing over a defined period. Once your loss limit is reached, further gameplay is paused for that period — no override, no exceptions.
Available in DashboardDecide in advance the maximum number of hours you want to play in a single session. When your limit is reached, the session ends automatically and you are logged out. You choose the limit — pakrom enforces it.
Available in DashboardTake a short break from the platform for 24 hours, 48 hours, 7 days, or 30 days. During a cool-off period your account remains open but no deposits or gameplay are permitted. Marketing communications are also paused.
Available in DashboardFor longer breaks, choose self-exclusion for 1 month, 3 months, 6 months, 1 year, or permanently. Self-exclusion is enforced across the entire pakrom platform. Reactivating a permanent exclusion requires a mandatory 6-month reflection period and written request.
Available in Dashboard & via SupportReview your full gaming history — total deposits, withdrawals, wins, losses, and time spent on the platform — at any time from within your account. Transparency about your own activity is one of the most powerful responsible gaming tools available.
Available in DashboardThis is an illustrative example of how your limits tracker might look in your account settings.
* Illustrative example only. Your actual figures will appear in your account dashboard once limits are set.
Know the Warning Signs
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following signs may indicate that gambling has moved beyond entertainment and is beginning to cause harm. If any of these resonate with you, please use the responsible gaming tools available in your pakrom account or reach out to our support team immediately.
Gambling with money you cannot afford to lose, including funds set aside for rent, bills, or food.
Chasing losses — continuing to play in an attempt to win back money you have already lost.
Feeling restless, irritable, or anxious when you are not able to gamble.
Spending increasing amounts of time or money on gambling to achieve the same level of excitement.
Lying to family members or friends in Karachi, Lahore, or elsewhere about how much time or money you spend gambling.
Neglecting responsibilities at work, school, or home because of time spent gambling.
Borrowing money or selling possessions to fund your gambling activity.
Repeatedly trying to cut back or stop gambling but finding it difficult to do so.
Using gambling as a way to escape stress, anxiety, depression, or personal problems.
Gambling for significantly longer periods than you originally intended in a single session.
⚠️ If you recognise any of the above in yourself: Please activate the self-exclusion tool in your pakrom account immediately, or contact our 24/7 live chat support. There is no shame in asking for help — our team is trained to assist without judgment.
Self-Assessment
Ask yourself the following questions honestly. This is not a clinical diagnostic tool, but a personal reflection exercise recommended by international responsible gaming bodies.
Have you ever gambled with money that was supposed to cover household expenses, like groceries or utility bills?
Have you ever lied to someone close to you about how much you gamble or how much you have won or lost?
Do you find yourself thinking about gambling frequently when you are not playing — planning your next session or replaying past bets?
Have you ever tried to stop or reduce your gambling and found it harder than expected?
Have you ever felt that you needed to gamble with increasing amounts of money to feel the same level of excitement or satisfaction?
Has gambling ever caused significant stress, conflict, or financial difficulty in your personal life or relationships?
💡 If you answered yes to two or more of the above questions, we strongly encourage you to speak with a member of our support team or use the self-exclusion and limit tools in your pakrom account dashboard. You can also reach out to our support team at [email protected] — our team treats all responsible gaming conversations with complete confidentiality.
pakrom is an internationally licensed gaming platform and strictly prohibits access to any person under 21 years of age. This policy applies to all players across Pakistan — whether in Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, or any other city. Age verification is mandatory for every account before real-money play can begin.
If you are a parent or guardian, we strongly recommend using device-level parental controls to prevent minors from accessing online gambling platforms. pakrom will immediately close any account found to belong to a person under 21 and will handle any associated funds in accordance with our Terms & Conditions.
Date of birth is required at sign-up and cross-referenced with your CNIC details.
CNIC or passport verification is mandatory before deposits or withdrawals are enabled.
Accounts flagged for age discrepancies are suspended pending full document review.
Any underage account discovered is permanently closed and reported as required by our licence.
Taking a Break
Choosing to take a break from gambling is a sign of strength and self-awareness. pakrom makes this process straightforward and judgment-free. Select the option that best suits your situation.
Take 24 hours, 48 hours, or 72 hours away from the platform. Your account is locked for deposits and gameplay. Ideal when you feel you need a brief reset.
1–3 DaysStep back for 7 or 30 days. All gameplay is suspended, marketing emails are paused, and bonus notifications are stopped for the full duration.
7–30 DaysChoose 3 months, 6 months, or 1 year. Your account is fully locked and cannot be reactivated until the exclusion period ends and a formal reactivation request is submitted.
3–12 MonthsPermanently close your pakrom account. Reactivation requires a mandatory 6-month waiting period and written reapplication — this option is for players who want a permanent break from online gambling.
Permanent📌 How to activate self-exclusion: Log in to your pakrom account → go to Account Settings → select Responsible Gaming → choose Self-Exclusion and select your preferred duration. Alternatively, contact our 24/7 live chat support and a trained agent will process your exclusion request immediately.
pakrom is proud to offer Pakistan's most comprehensive responsible gaming toolkit. Log in to your account today to review your limits, check your activity history, and ensure your gaming remains an enjoyable experience.